HEAD OFFICE: 95 Grove Lane, Handsworth,
Birmingham, B21 9HF

  • Phone: 0121 454 2525
  • Mobile: 07941015599

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Overview

In today’s dynamic business environment, the role of an administrative assistant is more crucial than ever. This comprehensive online course is designed to equip you with the essential skills and knowledge required to excel in administrative roles across various industries. From mastering office software to honing effective communication techniques, this course covers all aspects necessary for becoming a proficient administrative assistant. You’ll learn to manage schedules, handle correspondence, organize meetings, and support office operations seamlessly. The course also emphasizes the development of soft skills such as problem-solving, time management, and customer service, which are vital for any administrative professional. By the end of the course, you’ll be prepared to handle administrative tasks efficiently and contribute significantly to the smooth functioning of any organization. Whether you’re starting your career, seeking a change, or aiming to enhance your current skills, this course provides the foundation and advanced techniques to thrive in administrative roles.

Learning Outcomes

  • Proficiency in office software and technology.
  • Effective communication and interpersonal skills.
  • Strong organizational and time management abilities.
  • Understanding of office procedures and protocols.
  • Enhanced problem-solving and decision-making skills.
  • Ability to manage schedules and organize meetings.
  • Skills to handle correspondence and documentation efficiently.
  • Improved customer service techniques.

Description

This Admin Assistant course is tailored to provide you with the skills needed to excel in an administrative role. Through a blend of theoretical knowledge and practical exercises, you’ll gain expertise in office software, communication, and organizational tasks. The course also focuses on developing soft skills crucial for administrative success, such as problem-solving and customer service. Upon completion, you’ll be well-equipped to handle various administrative functions and support office operations effectively.

Who Is This Course For?

This course is ideal for individuals aspiring to start a career as an administrative assistant, those looking to switch careers into administrative roles, or current administrative professionals seeking to enhance their skills and advance their careers.

Career Path

Graduates of this course can pursue roles such as administrative assistant, executive assistant, office manager, or administrative coordinator, providing essential support in diverse business environments.

Course Curriculum

Module 1: Introduction To Admin Support Assistant
Introduction to Admin Support Assistant 00:19:00
Module 2: Business Telephone Skills
Business Telephone Skills 00:19:00
Module 3: Representing Your Boss And Company
Representing Your Boss and Company 00:36:00
Module 4: Business Etiquette Basics
Business Etiquette Basics 00:15:00
Module 6: Travel Arrangements
Travel Arrangements 00:25:00
Module 5: Mail Services And Shipping
Mail Services and Shipping 00:27:00
Module 7: Organising Meeting And Conferences
Organising Meeting and Conferences 00:28:00
Module 8: Diary Management And Note Taking
Diary Management and Note Taking 00:25:00
Module 9: Time Management
Time Management 00:35:00
Module 10: Record Keeping And Filing Systems
Record Keeping and Filing Systems 00:28:00
Module 11: Business Writing Skills
Business Writing Skills 00:41:00
Module 12:Organisational Skills
Organisational Skills 00:26:00
Module 13: Communication Skills
Communication Skills 00:27:00
Module 14: Customer Service
Customer Service 00:18:00
Module 15: Effective Planning And Scheduling
Effective Planning and Scheduling 00:51:00
Module 16: Invoicing/Petty Cash
Invoicing Petty Cash 00:27:00
Module 17: Conflict Management
Conflict Management 00:17:00
Module 18: Managing Risk And Recovery
Managing Risk and Recovery 00:29:00
Mock Exam
Mock Exam – Admin Assistant 00:20:00
Final Exam
Final Exam – Admin Assistant 00:20:00